Stellaris Ridge
Timing & Templates
M·03a — TIMING
- Happy-window timing logic by service type
- Branded SMS + email request templates
Layer 03 · Review Automation
Five-star reviews, on compound interest.
Job closes → review request fires within the happy window. Five-star ratings compound into search rank, trust, and price tolerance. Negative signals route to the owner before they go public.
Part of the Command layer — reputation, automated. (205) 831-8876
01The Compound Curve
Why asking beats hoping.
Most happy customers never leave a review — nobody asked them at the right moment. A timed ask turns silent satisfaction into public proof.
01 5x review volume lift Automated requests in the happy window outperform “we hope they leave a review” every single time.
02 4.8★ avg rating When you ask happy customers in the right moment, the rating that lands is the rating you deserve.
03 caught bad signals before public Negative-leaning responses route to the owner first, not to Google. Recover the customer before the public review hits.
04 auto multi-platform Google, Facebook, BBB, industry-specific platforms — request routes to where reviews matter most for your category.
Reputation is not luck — it is a timing problem disguised as a personality contest.
02How It Runs
From job done to review posted.
Four steps. The request goes out at the right moment, the sentiment decides where it lands, and you see every signal in a daily digest.
01 Job marked complete Status flips in the CRM. Happy-window timer starts — typically 24 to 72 hours depending on your service type.
02 Request fires Branded SMS + email asks for the review. Tone in your voice. Single tap to the review platform pre-filled.
03 Sentiment routes Positive responses go straight to public review. Negative-leaning go to the owner inbox for recovery first.
04 Owner sees it Daily digest of new reviews, ratings, and any signals that need a personal response. Reply suggestions included.
03What’s in the Build
The whole reputation engine. Compounding daily.
Eight pieces, wired together and maintained by us. Timing, routing, interception, and compliance — no guesswork, no nagging.
Routing & Detection
M·03b — ROUTING
- Multi-platform routing (Google, FB, BBB, industry)
- Sentiment detection on customer responses
Interception & Replies
M·03c — INTERCEPT
- Negative-signal interception and owner alert
- Review response templates for owner approval
Digest & Compliance
M·03d — DIGEST
- Daily owner digest of new reviews and ratings
- TCPA-compliant opt-in and quiet hours
04Review Questions
Common review questions.
Yes — Google's policy is against incentivizing reviews and against gating (only asking happy customers to leave public reviews). We follow both: every customer is asked, but negative signals get a chance to be heard privately first.
It happens, and the system surfaces it immediately with a suggested response template. We coach you on responding professionally — public bad reviews handled well often build more trust than the bad review damages.
Google Business Profile is the default primary. Facebook, BBB, Yelp, and industry-specific platforms (Houzz, Healthgrades, Avvo, etc.) layer in based on your category and where reviews actually drive your business.
No. Single ask, in the moment they're happy, with one-tap to the platform. No follow-up nag, no second request unless they engaged but did not complete. Calibrated polite-to-respectful.
Most review automations are live in 5 to 7 business days: templates branded, sentiment routing wired, platform integrations tested, owner digest configured.
Yes. The system imports historical reviews into the dashboard so you have a single view of reputation across all platforms — and you can reply to old ones from one place.
Compound The Reputation
See how many reviews you should have by now.
Fifteen minutes. We benchmark your review volume and rating against your category, and price the engine against the gap.