Layer 02 · Communication

Be contacted. 24/7, in your voice.

VOX answers every call the moment it rings and books it to your calendar. Relay replies to web chat, texts, email, and DMs in seconds. Every conversation captured and followed up — so nothing slips to voicemail.

Book a Free Consultation See Pricing ↓

Layer 02 of the Trinity — you can’t control a lead you never captured. (205) 831-8876

01The Leak

The phone rings while you’re under a sink.

You can’t answer every call, and you can’t watch every inbox. So the lead calls the next name on the list. This is where most shops bleed — silently.

SPEED-TO-LEAD — HOME SERVICES BASIS: INBOUND LEADS REGION: SOUTHEAST US
0162%of calls to local businesses go unanswered. The phone rings while you’re on a roof or in a crawlspace. Most of those callers move on to the next name.
0285%of callers who reach voicemail never call back. Voicemail is a graveyard. They don’t leave a message — they call the next guy.
0378%go with the first business that answers. Speed-to-lead is the only metric that matters. Whoever picks up first wins the job.
0447 hrsaverage response time to a new lead. Only 23% of businesses answer within 5 minutes. The bar is on the floor — the OS clears it in about 4 seconds.

Sources: 411 Locals (2024); Harvard Business Review / Lead Response Management Study.

Every one of these numbers is a job you lost last month — and never knew about.

02What It Does

Two agents. Every channel covered.

Communication is one layer made of two agents — VOX for voice, Relay for messaging — plus recovery that catches whatever slipped. Fourteen modules, built and maintained by us.

VOX — AI Phone
VOICE AGENT — C-01 to C-07
Answers every call. Books the job.
  • 24/7 voice agent that picks up on the first ring.
  • Qualifies the caller and books straight to your calendar.
  • After-hours coverage and emergency escalation to your cell.
  • Website voice widget for online visitors.
  • Service-call triage for complaints and urgent jobs.
See Missed-Call Recovery
Relay — Messaging
MESSAGING AGENT — C-08 to C-13
Replies in seconds. On every channel.
  • Website chat, SMS, and email follow-up.
  • Facebook & Instagram DMs answered.
  • Speed-to-lead replies in seconds, not hours.
  • Nurture sequences that follow up until they book or say no.
  • AI review responder and SMS receptionist.
Explore Relay
Recovery & Reactivation
C-03 · C-14
The leads you already lost.
  • Missed-call text-back the moment a call slips past.
  • Database Reactivation — the easiest close in the book.
  • Wake the dead contacts already sitting in your CRM.
  • No new ad spend — just money you left on the table.
Explore Missed-Call Recovery
03What You See

Every conversation, logged and visible.

No more “did anyone call back?” Every call and message is captured with its outcome, its value, and its next step — on one screen.

ACapturedEvery call answered and every message replied to, logged with a transcript and an outcome — booked, qualified, or escalated.
BRespondedReal response times, per channel. You see the seconds, not a guess. The 4-second reply is the new bar.
CBookedWhich conversations turned into calendar jobs — and which slipped. The leak, measured.

Powered by GHL Pro — the automation engine behind the follow-up, nurture, and review requests.

Layer 02 · Be Contacted

The job goes to whoever picks up first.

Every missed ring is a customer already dialing the next number. VOX answers in about four seconds, books it to your calendar, and follows up — so the lead you would have lost becomes the job you win.

Book a Free Consultation See Pricing ↓
04Communication Pricing

Start with the phone. Grow into the rest.

Month-to-month, with a one-time setup. Your free audit picks the right entry point before you spend a dollar.

Entry — Communication
VOX Widget
$149/ mo
+ $997 setup

The website voice widget — online visitors get an instant voice answer and booking. The lightest way in.

Get your free audit
Most Popular
AI Phone — Communication
VOX Phone
$199/ mo
+ $1,500 setup

The 24/7 AI phone: answers every call, qualifies, books to your calendar, and escalates emergencies. The front desk that never sleeps.

Book a Free Consultation
Fully Loaded — Communication
VOX Full
$299/ mo
+ $2,000 setup

Widget + phone together — every channel a caller can use, answered and booked from one AI front desk.

Get your free audit

Month-to-month. GHL Pro automation ($100/mo + $500 setup) powers the follow-up across every plan. Database Reactivation runs on top of any tier. Founding-client pilot pricing available for the first local businesses.

05Where This Leads

Found → Contacted → Controlled.

Communication is the middle of the funnel. Capturing the lead is worthless if you can’t see it, track it, and close it — and you can’t capture what you were never found for.

02 · Contacted
YOU ARE HERE
The lead reaches you — and gets an answer.
  • VOX answers every call. Relay answers every message.
06Questions

Questions owners actually ask.

They’re calling to book a job, and that’s exactly what VOX does. Most never notice. The ones who do don’t care, because they got a real answer at 9 PM instead of a voicemail. It’s trained on your business — your services, your prices, your area — and you pick the voice.
That’s the whole point. VOX answers every call the moment it rings, day or night, while you’re under a sink or on a roof. Emergencies escalate to your cell; routine bookings go straight to your calendar. You stop losing the 62% of calls that normally go unanswered.
Yes. Relay is the messaging side of the layer — it works web chat, SMS, email, and Facebook and Instagram DMs, replying in seconds. One layer covers every way a customer tries to reach you.
Yes. VOX qualifies the caller and books the appointment straight to your calendar with the right job type and time. No phone tag, no back-and-forth, no lead slipping away to whoever answers first.
VOX qualifies every caller — real leads get booked, spam and solicitors get screened out. You stop being the filter for your own phone.
Communication starts with the VOX Widget at $149/mo, VOX Phone at $199/mo, or VOX Full (widget + phone) at $299/mo, each with a one-time setup. Most clients are live in about a week. The free audit shows you exactly what you’re losing first.
Free Consultation

Never lose another call.

The free audit shows you every call and message that slipped last month — and what VOX and Relay would have done with them.

Book a Free Consultation
(205) 831-8876 info@stellarisridge.com